Refund & Cancellation Policy

Refund Policy

At Zylotech India, we deal in digital products (source code, scripts, and software projects). Due to the nature of digital goods, all sales are generally considered final.

However, we may offer refunds under the following conditions:

Eligible for Refund

• Product is completely non-functional and cannot be fixed.
• Product is significantly different from description.
• Duplicate payment made by mistake.

Not Eligible for Refund

• Change of mind.
• Lack of technical knowledge.
• After accessing source code.
• Server / third-party / customization issues.
• Minor bugs (fixable via support).

Refund Request Process

• Request within 48 hours.
• Provide proof (screenshots/videos).
• Review in 3–5 business days.
• Refund in 7–10 business days.
  
   

Approved refunds will be processed through the original payment method used during purchase, such as UPI, debit card, credit card, wallet, bank transfer, or net banking.

If the original payment method is unavailable, the refund amount will be transferred directly to the customer’s bank account after verification.

Refunds are generally credited within 5–7 business days after approval.